Terms & Conditions
Limited Warranty for BASys Max DVRs and
BASys Max Workstation DVR Products
Brewster Alexander warrants that the Products (defined herein as the Brewster Alexander® BASys Max DVR and BASys Max Workstation and all of their various components but excluding stand-alone semiconductor component products
(including but not limited to processors and chipsets) and software delivered with or as part of the Products) to be delivered hereunder, if properly used and installed, will be free from defects in material and workmanship and will
substantially conform to Brewster Alexander’s publicly available specifications for a period of one (1) year after the date the Product was purchased from an Brewster Alexander authorized distributor. If any Product furnished by Brewster Alexander which is the subject of this Limited Warranty fails during the warranty period for reasons covered by this Limited Warranty, Brewster Alexander, at its option, will:
REPAIR the Product by means of hardware and/or software; OR
REPLACE the Product with another Product, OR, if Brewster Alexander is unable to repair or replace the Product,
REFUND the then-current value of the Product.
If such Product is defective, transportation charges for the return of Product to Buyer within the USA will be paid by Brewster Alexander. For all other locations, the warranty excludes all costs of shipping, customs clearance and other
related charges. Brewster Alexander will have a reasonable time to make repairs or to replace Product or to refund the then-current value of the Product. IN NO EVENT WILL BREWSTER ALEXANDER BE LIABLE FOR ANY OTHER COSTS
ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION OR OTHER COSTS INCURRED BY BUYER, AND IN PARTICULAR, ANY COSTS RELATING TO THE REMOVAL OR
REPLACEMENT OF ANY PRODUCT SOLDERED OR OTHERWISE PERMANENTLY AFFIXED TO ANY PRINTED CIRCUIT BOARD.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY
ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT.
Extent of Limited Warranty
Brewster Alexander does not warrant that Products to be delivered hereunder, whether delivered stand-alone or integrated with other Products, including without limitation semi-conductor components, will be free from design defects or
errors known as "errata." Current characterized errata are available upon request. This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with
product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. BREWSTER ALEXANDER MAKES NO EXPRESSED WARRANTIES BEYOND THOSE STATED HERE. BREWSTER ALEXANDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING,
WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS
LIMITATION MAY NOT APPLY. ALL EXPRESSED AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME JURISDICTIONS DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
BREWSTER ALEXANDER’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESSED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. BREWSTER ALEXANDER IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY UNDER ANOTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING THIS PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. ANY AND ALL DISPUTES ARISING UNDER OR RELATED TO THIS LIMITED WARRANTY SHALL BE ADJUDICATED IN THE FOLLOWING FORUMS AND GOVERNED BY THE FOLLOWING LAWS: FOR THE UNITED STATES OF AMERICA, CANADA, NORTH AMERICA AND SOUTH AMERICA, THE FORUM SHALL BE COLLINSVILLE, ILLINOIS, USA AND THE APPLICABLE LAW SHALL BE THAT OF THE STATE OF ILLINOIS, USA; IN THE EVENT OF ANY CONFLICT BETWEEN THE ENGLISH LANGUAGE VERSION AND ANY OTHER TRANSLATED VERSION(S) OF THIS LIMITED WARRANTY, THE ENGLISH LANGUAGE VERSION SHALL
How to Obtain Warranty Service
To obtain warranty service for this Product, you may contact Brewster Alexander or your authorized distributor.
In North America: To request warranty service from Brewster Alexander, call Brewster Alexander atduring
the warranty period during normal business hours (Central Time), excluding holidays. Please be prepared to provide: (1)
your name, address, and telephone numbers; (2) model name and serial number of the Product; (3) an explanation of the
problem. [Note: The Customer Service Representative may need additional information from you depending on the nature
of the problem.] In Europe, Asia, or South America: Contact your original authorized distributor for warranty service.
Any replacement Product is warranted under this written warranty and is subject to the same limitations and exclusions
for the remainder of the original warranty period.